[. . . ] "NAPOLEON warrants its products against manufacturing defects to the original purchaser only (ie. , the individual or legal entity (registered customer) whose name appears on the warranty registration card filed with NAPOLEON), provided that the purchase was made through an authorized NAPOLEON dealer and is subject to the following conditions and limitations:" This factory warranty is non-transferable and may not be extended what-so-ever by any of our representatives. the gas grill must be installed by a licenced , authorized service technician or contractor. Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes. [. . . ] Ensure that the cylinder can provide enough fuel to operate the appliance. All cylinders 7kg or larger must be placed outside the enclosure (under the right side shelf) on level ground. Cylinders smaller than 7kg may be placed inside the enclosure, in the hole in the bottom shelf. Only cylinders connected to the appliance may be stored in the enclosure, or close to the appliance. Spare cylinders must not be stored in close proximity of an operating unit. A leak test must be performed annually, and each time a cylinder is hooked up, or if a part of the gas system is replaced. If the hose and regulator are not included by the manufacturer, then only hoses and regulators which meet national and regional codes are to be used. Ensure that the hose does not come into contact with grease, other hot drippings, or any hot surfaces on the appliance. In the case of rips, melting or wear, replace hose before using the appliance. LEAK TESTING: This must be done before initial use, annually and whenever any gas components are replaced or serviced. No smoking while performing this test, and remove all sources of ignition. Either tighten the loose joint or replace the part with one recommended by the dealer. If the leak cannot be stopped, shut off the gas supply, disconnect it and have the barbecue inspected by your gas supplier or dealer. The regulators for both butane and propane 308 units must have a rating of at least 1000 g/h. The regulators for both butane and propane 450 units must have a rating of at least 1500 g/h. Use only regulators which supply the pressure listed in the table above. Ensuring all burner controls are in the off position, slowly turn on the gas supply valve. With left burner operating on high, turn the centre and/or right burner to high. This is a normal temporary condition caused by the "burn-in" of internal paints and lubricants used in the manufacturing process and will not occur again. When cooking very lean meats, such as chicken breasts, or lean pork, the grids can be oiled before pre-heating to reduce sticking. MAIN BURNER USE: When searing foods, preheating is recommended by operating all main burners in the high position with the lid closed for approximately 10 minutes. Food cooked for a short period of time (fish, vegetables) may be grilled with the lid open. [. . . ] Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part replacement instructions at www. Contact the factory directly for replacement parts and warranty claims. The customer service department is available between 9 AM and 5 PM (Eastern standard time) at 1-705-725-4258 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following information: 1. [. . . ]